Other Customer Feedback...
Wayne is a professional broker with a great knowledge of the market and available products. He is highly personable and able to explain lending concepts, immediately putting you at ease. He took the time to fully understand my situation and identify optimal solutions. Nothing was too much trouble and he provided a high level of service and support through a long and complex refinance process.
I’ve known Wayne since he helped with our first mortgage almost a decade ago.
His business conduct was always professional, on time with all the required and requested information. He keeps his clientele well informed on a regular basis with news letters about the financial market segments that he operates.
I would recommend DMC to anyone who wished to get a fair assessment and help to be guided in the various options in lending and mortgage field.
Wayne Thank you for everything. You made the whole experience easy for us. You kept us informed and updated throughout the process and always made time for us.
We appreciate all your guidance and assistance during the stressful time of buying a house.
Thank you again.
We have used Wayne twice now and will use him again in the future.
He made everything easy, was always contactable and would answer any "silly" question I asked.
I have recommended him to my friends and my children will use him next year.
We can't speak highly enough about the team at Direct Mortgage concepts. Wayne was fantastic throughout, from the convenience of the home visit through to the settlement of the loan & beyond.
I was particularly impressed with the time Wayne took & the manor in which he explained everything to us. Wayne's knowledge & preparedness in accommodating recent industry changes brought about by the banking royal commission also gave us the peace of mind that there wasn't going to be any surprises.... Read More
Wayne was fantastic at cutting through all the bull. We had been dealing with our local bank who could not get their head around allocated pensions and income streams.
Wayne asked for a summary of super balances for the last few years and this demonstrated that our balances were growing well in excess of our pension payments.
He made the process simple.
First time buying a home and had help through the whole experience.
I could get all my questions answered at any time, as well as excellent advice.
DMC is a great company providing great customer service, and also has exceptional knowledge of the finance industry.
A friend recommended Wayne's services, and it's the best decision I've made. He has helped us every step of the way from our first home loan to refinancing and now an investment loan. Whenever I talk to others about their home loans rates and fees it's clear what a great service we have received.
Wayne has helped me with multiple mortgage and lending transactions for over ten years. He simplifies his explanation of complex matters to help you understand everything you need to know and is always available to provide advice pre, during and post the lending transaction. I could not recommend Wayne highly enough!
Wayne was brilliant from start to finish. He looked after everything and guided us through the entire process with extreme professionalism.
As first home buyers we were a little unsure of what to expect, but Wayne was able to explain everything in easy to understand terms and calm any nerves we may have had by answering all our questions thoroughly.
He was easily contactable, a pleasure to work with and at the end of the day made it very easy to put the "us" in house!
Thanks so much!
Wayne was absolutely sensational to work with. For two first home buyers it was a daunting experience but Wayne was so easy to talk with and explained everything from the absolute basics for us. Communication was fantastic and we were always kept up to date with processes. Wayne is an absolutely lovely person and I am so glad our close friends recommended us to him!
We will definitely be using his services again in the future!
Wayne's knowledge and ability to explain the process of applying for a home loan through every step of the way was excellent and made the entire process less stressful for my wife and I.
Direct Mortgage Concepts were great, very friendly service and always kept me informed about the progress of my loan application, thanks Wayne & Megan.
I felt very comfortable and confident in dealing with Wayne. He was very friendly and approachable. I thought it would be a time of mayhem and anxiety but with Wayne in the drivers seat everything went off without a hitch.
Buying our first house was really daunting. Having Wayne there all of the way made everything so less stressful, knowing you had someone that went over and beyond what was expected. Wayne always took all our questions and concerns seriously despite how silly they were at times. We always felt confident that all of our matters were being looked after at the highest professional level. I would recommend Wayne to anyone and would use him again in a heartbeat. Thank you Wayne!
We recently used Wayne to arrange a mortgage after purchasing another investment property. Wayne was great to deal with and was able to get us a very competitive interest rate. Wayne has access to many loans and saved me a lot of time. I have never used a mortgage broker before but will definitely use Wayne again and can highly recommend him.
Wayne is very professional and an expert in what he does. I could never ask of anyone better for his service and punctuality. He gets things done on time, keeps you up to date all the time and is very transparent when explaining things. If you want someone who you can TRUST to take care buying your new home or refinance your existing home loan, Wayne is the man!
I walked into Wayne's office unsure of what I was to ask for or how to approach obtaining my first home loan. Wayne immediately made me feel comfortable and at ease. Throughout the process Wayne kept me in the loop and answered all my questions no matter how basic they were. Wayne was upfront with all financial questions I had, provided better service and worked 10x harder than my solicitor did and at one stage spotted a mistake my solicitor had made which saved me over a grand. I've already... Read More
Wayne worked with us for over 3 years from our initial enquiry to helping us obtain finance to buy our first investment property. Wayne was always available and gave us great advice to get to the point of buying a property. We wouldn't hesitate to recommend Wayne to anyone we speak with.
We didn’t really know anything about applying for a home loan and even less about which might have been the right home loan for us.
I can tell you we were getting very stressed about the whole thing so it was great that you could not only get the right loan for us but also guide us through the whole process and it didn’t cost us any more than it would have if we had gone to the bank directly.
If you have done one thing for us – you have helped us sleep better at night. Thank you.
One thing I have learnt through the whole process of obtaining a loan through DMC is the importance of obtaining expert, independent advice.
You were able to steer me in the right direction and structure my loan package in such a way that will allow me to make substantial savings during the life of my loan. I’m pretty happy with that.
Wayne, thank you for all you have done in securing our home loan. We don’t know how you did it in the time. If we had gone directly to our bank we may have still been in the queue. We were able to bid at the auction and are now looking forward to spending our first Christmas in our new home.
You were there when we needed you and available outside business hours which is very important to a busy working couple like us. We will certainly be telling all our friends about Direct Mortgage... Read More
When it came to applying for our home loan we first looked at what some of the lenders were saying and they were all saying that they had the best home loan products. All that happened was that we became more confused.
The best move we made was to contact Wayne at DMC who was able to provide the advice we needed and obtain the most suitable loan for us.
If we hadn’t used Wayne’s services we may be still looking and not have secured the home of our dreams in a hot real estate market.... Read More
We found the service provided by Direct Mortgage Concepts (DMC) to be both informative and very well run.
There was no stress for us and Wayne and his team guided us through the whole process with no issues or concerns at all. They kept us up to date and offered alternatives and advice when necessary along the way.
Wayne knows his products very well and we both felt at rest with our decision to use Wayne's services again. Everything turned out just the way he said it would.
We have... Read More
Wayne and his team at Direct Mortgage Concepts were tasked with doing my loan applications for my first home as well as my investment property.
I was thrilled when Wayne and his team did everything they possibly could to secure these valuable assets for me.
It was beyond our expectations in terms of cost savings and the speed with which we accomplished our goal.
What we appreciated most about working with Wayne and his team was their ability to cut through the tedious paperwork of a... Read More