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ING, Suncorp and Bendigo Bank lead the way

ING continues to be the most popular of Australia's larger mortgage lenders, according to Roy Morgan's home loan customer satisfaction ratings.

ING scored a customer satisfaction rating of 91.3% for the six months to August – up 2.6 percentage points on the year before.

Commonwealth Bank, which placed sixth, was the highest-ranked of the big four banks, although its rating fell from 79.1% to 78.7%.

The big four banks as a group averaged 75.9%.

Roy Morgan's findings were based on surveys of more than 50,000 Australians.

Consumer Satisfaction Results

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